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What time is check-in?
Check-in begins at 4 p.m. The registered guest must be at least 19 years of age and provide a valid credit card and government-issued photo ID at check-in. Should you arrive early for check in, we can store your luggage until your room is ready to be occupied.
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What time is check-out?
Check-out is at 11 a.m. Please return your room keys to the front desk upon departure.
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What is your cancellation policy?
Reservations may be cancelled up to 48 hours before arrival without penalty. Cancellations made within 48 hours of your scheduled arrival will be charged one night’s room rate plus applicable taxes.
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Do you offer group bookings?
Yes. Group reservations must be confirmed at least three days prior to arrival. Rooms cancelled after this time may be subject to charges based on the original room block.
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Is Hotel Rialto pet friendly?
Yes. We welcome small dogs under 40 lbs in designated pet-friendly rooms. The pet fee is $50 per pet, per stay. Availability is limited, so please request a pet-friendly room when booking.
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Is parking available?
Yes. Secure self-parking is available for hotel guests for $25 per day. Parking is located across the street from the hotel and includes full in/out privileges. Spaces are limited and subject to availability. Additional parking is available in nearby city parkades.
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Do you offer valet parking?
No. Hotel Rialto offers self-parking only.
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Is Hotel Rialto a non-smoking hotel?
Yes. Hotel Rialto is a 100% non-smoking property. A minimum cleaning fee of $250 will be charged to guests who smoke in guest rooms or other non-designated areas.
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Are children welcome?
Absolutely. Children 15 years of age and under stay free when accompanied by an adult. We offer a variety of room types suitable for families and larger groups.
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Do you offer complimentary Wi-Fi?
Yes. Complimentary high-speed Wi-Fi is available throughout the hotel.
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Is there a fitness facility nearby?
Yes. Guests receive complimentary access to Studio 4 Athletic Club, located less than a five-minute walk from the hotel.
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What is the Go Green program?
Guests may choose to participate in our Go Green program, which helps reduce water, energy, and product consumption by limiting daily room servicing during their stay.
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How far is Hotel Rialto from Victoria’s Inner Harbour?
The Inner Harbour is approximately a 15-minute walk from the hotel, making Hotel Rialto an ideal base for exploring downtown Victoria.
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Is Hotel Rialto close to public transit?
Yes. The hotel is centrally located in downtown Victoria and within walking distance of major transit routes, attractions, restaurants, shops, and cultural destinations.
