For your information

Guest Directory

Dear Guest,

Benvenuto!  We are so pleased that you have chosen Hotel Rialto and look forward to taking care of you during your stay.

The hotel is conveniently located within walking distance of attractions, the inner harbour, popular restaurants and Canada’s oldest Chinatown!

Be sure to check out Vintage Spirits, our boutique liquor store located on the lobby level.

If you need anything during your stay, we will be pleased to assist you! Just call the front desk by dialing ‘0’ from your guest room phone.

Thank you for choosing the Hotel Rialto and we hope that your stay is ‘molto speciale’!


The Hotel Rialto Team



EVACUATE via the nearest safe exit.

ASSEMBLE clear of the building at the designated ASSEMBLY AREA on Douglas St. to the South of The Palms Restaurant.

STAY CLEAR of arriving fire department.

DO NOT re-enter the building until cleared by the fire department.


ACTIVATE the nearest fire alarm pull station.

EVACUATE via the nearest safe exit.

CALL 911 to report a fire at 653 Pandora Avenue.

PROCEED to main entrance & report to the fire department.


TAKE COVER under the nearest table/desk and hold on to your shelter.

SEEK PROTECTION from glass areas.

WATCH for falling objects—if indoors, STAY INSIDE.

DO NOT evacuate until shaking stops.


Victoria Fire Department – 911

Victoria Fire Department (Non-Emergency)–(250) 384-1122

Fire Prevention Division – 250-920-3360

Victoria Police – 911

Victoria Police (Non-Emergency) – (250) 995-765

BC Nurse Hotline (24 Hours) – 1 (866) 215-4700

Yates St. Walk-In Medical Clinic – (250) 388-3080

Emergency Response for Mental Health & Addiction – (250) 370-8175

Crisis NEED Line (24 Hours) – (250) 386-6323

Earthquake, Flood, Dangerous Goods Spills, Tsunami – 1 (800) 663-3456

Poison Control Centre – 1 (800) 567-8911

Power Outages & Emergencies – 1 (888) 769-3766

Red Cross – (250) 382-2043


Telephone Operating Instructions (Making a Call)

Upon check-in, your phone will be available to make complimentary calls to local numbers only.

Local Dialing

Please dial 9 to get an outside line (Victoria uses 10 digit dialling) followed by the number you wish to call, including area code.

Room to Room

Simply dial the room number you wish to connect with.

Complimentary Wireless Internet

Hotel Rialto is pleased to offer complimentary wireless internet.  To connect to the network, locate the Rialto Guest network and when you are prompted to, type in the password you received at check-in.  If you experience any difficulties, please contact the front desk.

Mail and Messages

When the red light is flashing on your phone, it is to indicate there is a voice message for you.  Follow the instructions on your phone to retrieve voicemail.

Wake Up Calls

Contact the front desk.  The call will come from the front desk at your requested time. When you answer the wakeup call you will hear music.  Please be sure the ringer is turned on.

Concierge Services

Please see the front desk.  We are always happy to assist with any reservations and suggestions for activities. 

Business Center

Guests have complimentary access to the business center located on the lower lobby.  Amenities include a computer with internet access, business hub with copy, print and scan functionality.  Please contact the front desk for access.


Wi-Fi Connectivity

Guest Network:  Hotel Rialto Guest

You will then be prompted for your Room Number and Last Name to log in.

*Please note that password is case sensitive

TV Troubleshooting Instructions

Please use the following steps if the TV is not defaulting to active channels:

  1. Turn on the TV (top LEFT red button) and Cable box (top RIGHT red button) from remote.
  2. If you are receiving a NO SIGNAL notification or a static screen, please press the INPUT button on the remote and toggle to HDMI 1 or 2 until you get a picture.

Air Conditioning & Heating

The cooling and heating in your room can only operate effectively when outside doors and/or windows are kept closed.  Individual temperature controls are located on the heating/air conditioning unit.  Please set the controls for your comfort

  1. Press the MODE button to cycle through the various settings (Cool, Heat, Auto, Fan, Dry).
  2. Once you’ve found your desired setting, use the UP and DOWN arrows to set your temperature.


Ice Machines

Ice machines are located on floors 1 and 3 near the guest elevators.

Fitness Centre

Our fitness centre is located at Studio 4 Athletics on Yates St.  Please ask the front desk for a voucher and directions.  Hotel guests are entitled to one complimentary visit per paid room night.

In-Room Amenities

The following in-room amenities are to enjoy throughout your stay and are also available for purchase to take home if you wish.

Wine Opener – $9.00 + tax

Luxury Terry Bathrobe – $100.00 + tax

Umbrella – $40.00 + tax

Luggage Assistance

Luggage assistance is available 7:00 am until 11:00 pm or on request through the front desk.  Complimentary luggage storage is available for up to 6 hours after check out.

Rollaway Cots & Playpens

Playpens are provided free of charge and rollaway beds are available at a nightly rate of $25.

Forgot Something?

The following complimentary items are available at the front desk:


*Shaving Foam

*Toothbrush & Toothpaste

*Sewing Kits

*Shower Cap



Limited elf parking is available on a ‘first come, first served’ basis in the Jawl Building, kitty-corner to the hotel at a cost of $22 per night plus applicable taxes.

Checking Out

Check out time is 11:00 am.  Please present the key(s) to the front desk agent while checking out.  Incidentals not billed at the time of check out will be applied to the credit card on file.

Late Check-Out

We are pleased to offer our guests the option of a late check-out up to 2:00 pm for a flat fee of $50.  Please inquire at the front desk for availability.

Copy & Fax

Available at the front desk or in the business centre.  Copying is 50 cents per page for black & white and $1.00 per page for colour.  Faxing is 10 cents per page and subject to long-distance when applicable.

Dry Cleaning

Same day services are available if items to be cleaned are brought to the Front Desk no later than 7am.  Alternatively,  you can drop off your cleaning before 11pm on day prior.  Please contact the Front Desk for dry cleaning bags.  We will phone your room when your dry cleaning is returned.


Daily light housekeeping service. To opt out of this service kindly hang the ‘Do Not Disturb’ sign outside your door.

Currency Exchange

Please ask the front desk for directions to the nearest bank or currency exchange.

Babysitting Services

Spoonful of Sugar – Nanny

Service specializing in childcare services for visitors, groups, & residential.

Contact: (250) 881-5785

Buses                                                                                                         Taxis

YYJ Airport Shuttle: (778) 351-4995                                                    Bluebird Cabs: (250) 382-2222

BC Transit: (250) 382-6161                                                                  Yellow Cab: (250) 381-2222

BC Ferries Connector: (778) 265-9474                                                Victoria Taxi: (250) 383-7111