Go Green policy

The rewards of going green

When saying yes to the “Go Green” program you are doing your part in helping us reduce the number of products and energy consumed during daily room maintenance.

Check in

Check in is 4 p.m. At check in the registered guest responsible for the room must be at least 19 years of age and provide a valid credit card in their name along with 1 piece of government-issued photo identification. Should you arrive early for check in, we can store your luggage until your room is ready to be occupied.

Check out

Check out is 11 a.m. Please return your room keys at the front desk and one of our front desk staff will go over your invoice. Any non complementary consumables like room amenities, robes etc. that you wish to purchase will be added after you leave if they are not disclosed at check out.

Cancellation policy

We offer a flexible cancellation policy of 48 hour cancellation policy at all times. You will be charged one night’s room and taxes for cancellations made less than 48 hours before your planned stay.

Group cancellation policy

We require guests to confirm 3 days in advance of your group size and room blocks. You will be billed accordingly with your initial group size for cancelled rooms after this time.


We are a 100% non-smoking hotel. Rooms that are smoked in must be reconditioned before they are deemed safe to rent again. Guests who breach our non-smoking policy will be responsible for the additional cleaning and reconditioning costs incurred at a minimum expense of $250.

Children 15 and under stay FREE

We are happy to welcome young guests free of charge! Please enjoy our variety of accommodations options for families and larger groups.


We’re pet friendly! One floor of our hotel is available for those who wish to bring their small dogs (under 40lbs). Pet rates are $50 per pet per stay.  There is limited availability so be sure to request a pet friendly room upon booking.


Hotel Rialto offers a secure self-parking option for hotel guests at a rate of $22 per day. Please ask guest services for more information.

  • Full in/out privileges
  • Spaces are limited and subject to availability; self-park only, no valet service
  • Located across the street from Hotel Rialto

Alternatively, there is self-parking options in city parkades.